What is your Return Policy for items purchased online?
Please view our return policy for online orders here,
Tue, 22 Nov, 2016 at 10:56 AM
I received my order but an item I ordered does not fit, can I exchange?
Yes, you are welcome to exchange your items at the Urban Planet location nearest you. Unfortunately, we do not offer exchanges by mail at this time. Pleas...
Tue, 22 Nov, 2016 at 10:58 AM
Can I return my online order to a Stitches, Sirens, or any Outlet stores under those brands?
Unfortunately not – merchandise must be brought back to an Urban Planet store and not to any other brands associated with YM inc. including: Suzy Shier, S...
Tue, 22 Nov, 2016 at 10:58 AM
How soon will I receive a refund for my online return?
Refunds are processed 1-2 business days after your return is received.
Tue, 22 Nov, 2016 at 10:59 AM