How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Do I need to register before I place an order?
How do I register?
Why should I register with Urban Planet?
How do I change the details of my account?
What methods of payment do you accept?
Do you restock items that are sold out?
Can I modify or cancel my order?
How do I check the status of my order?
Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?
What shipping options can I choose from?
What countries do you ship to?
Where can I locate my tracking number?
I live in the US, what fees or duties will I be charged?
One of my items was shipped damaged, what do I do?
See all 7 articles
What is your Return Policy for items purchased online?
I received my order but an item I ordered does not fit, can I exchange?
Can I return my online order to a Stitches, Sirens, or any Outlet stores under those brands?
How soon will I receive a refund for my online return?
GIFT CARDS & DISCOUNT CARDS
How do I redeem my Gift Card online?
How do I check the balance of my Gift Card online?
Do you sell e-Giftcards?
Where can I redeem a gift card that was purchased online?
Does Urban Planet accept the Student Price Card (SPC)?