SHIPPING

What shipping options can I choose from?
Please visit our shipping page http://urban-planet.com/shipping-methods
Tue, 22 Nov, 2016 at 10:49 AM
What countries do you ship to?
At this time we currently only ship to Canada and the US.
Tue, 22 Nov, 2016 at 10:49 AM
Where can I locate my tracking number?
You can track your order by entering your order number into the By Reference Number tracking area here https://www.canadapost.ca/cpotools/apps/track/perso...
Tue, 22 Nov, 2016 at 10:50 AM
I live in the US, what fees or duties will I be charged?
For US orders, USPS will charge the recipient all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, ...
Tue, 22 Nov, 2016 at 10:51 AM
One of my items was shipped damaged, what do I do?
If your merchandise arrives damaged, please send us a ticket and we will assist you as quickly as possible. Choose Online Inquiry - Damaged/Defective Item...
Tue, 22 Nov, 2016 at 10:53 AM
There is an error in the shipping address that I provided, what do I do?
Please send us a ticket as soon as possible if you made an error in your shipping address. Choose Online Inquiry - Address Change Request. Please no...
Tue, 22 Nov, 2016 at 10:54 AM
My tracking number shows that my item should have been delivered by now but I haven’t received it. What do I do?
Please check all areas where a delivery may have taken place (community mailbox, front desk of an apartment building, a neighbour's house). If the or...
Tue, 22 Nov, 2016 at 10:55 AM