ORDERS

What methods of payment do you accept?
We accept payment by credit card: Mastercard, Visa and American Express. We also accept Visa-Debit cards and Interac cards from the following banks BMO, ...
Tue, 22 Nov, 2016 at 10:45 AM
Do you restock items that are sold out?
Unfortunately we do not restock most of our items. You may contact your local store to check availability. For the store locator, please visit http://urba...
Tue, 22 Nov, 2016 at 10:45 AM
Can I modify or cancel my order?
Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed. 
Tue, 22 Nov, 2016 at 10:46 AM
How do I check the status of my order?
To check the status of your order, click on “My Account” and then “My Orders”.  Select the order you wish to view by clicking “View Order” on the right si...
Tue, 22 Nov, 2016 at 10:46 AM
Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?
While we make every effort to fulfil your entire order, on rare occasion we may need to cancel one or more item(s) due to inventory availability. If we ar...
Tue, 22 Nov, 2016 at 10:47 AM