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Do I need to register before I place an order?
How do I register?
Why should I register with Urban Planet?
How do I change the details of my account?
What methods of payment do you accept?
Do you restock items that are sold out?
Can I modify or cancel my order?
How do I check the status of my order?
Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?
What shipping options can I choose from?
What countries do you ship to?
Where can I locate my tracking number?
I live in the US, what fees or duties will I be charged?
One of my items was shipped damaged, what do I do?
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What is your Return Policy for items purchased online?
I received my order but an item I ordered does not fit, can I exchange?
Can I return my online order to a Stitches, Sirens, or any Outlet stores under those brands?
How soon will I receive a refund for my online return?
GIFT CARDS & DISCOUNT CARDS
How do I redeem my Gift Card online?
How do I check the balance of my Gift Card online?
Do you sell e-Giftcards?
Where can I redeem a gift card that was purchased online?
Does Urban Planet accept the Student Price Card (SPC)?
How do I find a store near me?
What is your Return Policy for items purchased in-store?
What are your store hours?
Can I sell my products in your stores?
Can I get additional information on your company for a school project?
How do I apply for a job in one of your stores?
I am a fashion blogger, how can I collaborate with Urban Planet?
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